Questions sellers ask us
Didn’t find your answer? Contact us. We work 24 hours.
Setup
Do I need coding skills?
No. Choose a theme, add your products, and share your store link.
What is my store address?
Each store gets its own subdomain, for example yourstore.biply.ng.
Can I set up through WhatsApp?
Yes. Grace, Biply’s AI assistant, can guide you through setup on WhatsApp.
Design
Are the themes free?
Every theme in the marketplace is free to use. Some themes are available on higher plans.
Can I change my theme later?
Yes. You can switch themes from your dashboard. Your products and orders stay in place.
Getting paid
How do customers pay?
Customers pay at checkout through Paystack.
When do I receive my money?
Settlement goes to your bank account on the next business day (T+1), per Paystack’s standard settlement schedule.
Which currency do I sell in?
Biply pricing is in Nigerian Naira (NGN).
After the sale
Where do I see my orders?
Every order appears in your dashboard, with its status and customer details.
Can I offer discounts?
Yes. You can create discount codes from your dashboard.
Can I handle returns?
Yes. Returns are tracked in your dashboard.
Limits and upgrades
Who owns my customer data?
Customer and order data stays with your store.
Can I change plans?
Yes. You can move between plans from your dashboard. See the pricing page for each plan’s limits.
Still have a question?
Email [email protected] or call +234 812 047 9463. We work 24 hours.
Contact us